The device is designed to work with compatible phones and tablets. It connects via Bluetooth to the JoyLoopy App on your mobile device.

The device does not connect directly to the TV.

If you want to display the game on a larger screen, you can use your phone or tablet’s built-in screen mirroring or casting feature to mirror the game to your TV.

TV casting performance depends on your phone, tablet, TV model, and local network environment. Compatibility and performance may vary by device and manufacturer.

Some TVs may experience latency, connection issues, or limited casting functionality, so we cannot guarantee that every TV will support screen mirroring.

The device works fully on supported phones and tablets, even without a TV. TV screen mirroring is only an optional display choice.

The device works with compatible smartphones and tablets that support the JoyLoopy App and Bluetooth connection.

For the best experience, please use a modern iOS or Android device and make sure Bluetooth is enabled before connecting.

If you want to mirror the game to a TV, your phone, tablet, and TV must support screen mirroring or casting.

The device connects to your phone or tablet via Bluetooth.

Wi-Fi may be needed for downloading the JoyLoopy App, updating games, loading online content, or using screen mirroring to a TV.

The device is equipped with motion sensors that detect movement in real time.

When you move, swing, punch, run, slash, or follow the game actions, the device captures your movement data and sends it to the JoyLoopy App via Bluetooth.

The JoyLoopy App then converts your movements into game controls, allowing you to control the game through physical motion.

This turns regular screen time into active, interactive play.

Yes. The devices are designed for family-friendly interactive play and can be used by both kids and adults.

Children should use the device in a safe indoor space and under adult supervision when needed.

Please make sure there is enough open space around the user before playing.

Yes. The devices are suitable for both adults and children.

Adults can use them for casual games, family challenges, light fitness-style play, reaction games, and active screen-time entertainment.

Yes. Many games can be played by one person.

You can use one device or a pair of devices depending on the product, game mode, and control requirements.

Please follow the instructions shown in the JoyLoopy App for each game.

There are no hidden fees or automatic charges after purchase.

The games included with your product version can be used after purchase.

If additional app content, subscriptions, or upgrades are offered in the future, they will be optional and will not be charged automatically without your confirmation.

The “15% off” promotion refers to the current discounted price shown on the product page or in the promotion.

The sale price has usually already been applied before checkout.

Please check the product page and checkout page for the final price, shipping fee, and available discounts.

Shipping fees depend on the product, shipping method, destination, and current promotion.

Please check the shipping fee shown at checkout before placing your order.

If a free shipping promotion is available, it will be shown on the product page or checkout page.

Estimated delivery time includes processing time and shipping time.

Processing time is usually 5–14 business days.

Shipping time is usually 5–12 business days.

Most orders are delivered within 10–26 business days.

Actual delivery time may vary depending on your location, carrier handling, customs clearance, and local delivery conditions.

The device may have a low battery. Please charge it for 1–2 hours before trying again.

Make sure the charging cable is properly connected and the power source is working.

If the device still does not turn on after charging, please contact customer support.

Please try the following steps.

First, turn off the device and your phone’s Bluetooth, then turn them back on and try connecting again.

If it still does not connect, turn off the device, turn off your phone’s Bluetooth, restart your phone, and try again.

Make sure the device is close to your phone or tablet during connection.

If the connection still fails, the device may have a low battery. Please charge it before use.

Please make sure the device is being used correctly according to the game instructions.

For JoyLoopy Smart Wristbands, make sure the wristbands are worn securely on your wrists. Please follow the arrow indicator on each wristband and wear it in the correct orientation before playing.

For JoyDuel Motion Light Swords, make sure you are holding the light swords properly and moving them within a safe range.

Keep your phone or tablet close to the device during gameplay.

Check that Bluetooth is connected and the correct game mode is selected.

If the issue continues, restart the JoyLoopy App and reconnect the device.

Yes. The devices are designed to be lightweight, simple to use, and suitable for active play.

JoyLoopy wristbands are designed for comfortable wear during movement-based games.

JoyDuel light swords are designed to be easy to hold and suitable for motion-based games.

For the best experience, use the product in a proper posture that matches your ability level.

The device is designed to combine fun and movement.

Many games encourage users to swing, punch, run, react, move, or follow active game actions.

It is not a professional medical or fitness device, but it can be a fun way to stay active at home.

The device is designed for everyday indoor active play.

Please avoid soaking it in water, using it while swimming, or exposing it to heavy rain.

To protect the electronic components, keep the device dry and clean after use.

Use the included charging cable to charge the device.

Please fully charge the device before first use.

If the device does not turn on, charge it for 1–2 hours and try again.

Always use the device in a safe area with enough space to move.

Avoid playing near sharp objects, fragile items, stairs, wet floors, pets, or crowded areas.

For JoyDuel Motion Light Swords, make sure there is enough space around you before swinging the device.

Children should use the device under adult supervision when necessary.

Use the product in a proper posture that matches your ability level.

Yes. The devices are fun gifts for kids, families, and anyone who enjoys interactive games.

They are especially suitable for family game nights, active indoor play, birthdays, holidays, and parent-child activities.

If you need help with your order, device setup, Bluetooth connection, app use, or troubleshooting, please contact our customer support team.

Please include your order number, product name, device model, and a short description of the issue so we can help you faster.