Payment Policy
This Payment Policy explains the payment methods, payment processing procedures, pricing, and refund arrangements applicable to purchases made through the JoyLoopy website.
1. Accepted Payment Methods
We accept the following payment methods on our website:
American Express
Apple Pay
Mastercard
PayPal
Visa
Available payment methods may vary depending on your location, device, and checkout eligibility. Please refer to the checkout page to confirm the payment options available for your order.
2. Payment Processing
All orders are subject to payment authorization and acceptance.
When placing an order, please ensure that your billing information and payment details are accurate and complete. Your order will be processed after the payment has been successfully authorized and confirmed.
If a payment cannot be authorized or completed, your order may be delayed or canceled.
We reserve the right to review, decline, or cancel orders where payment information is inaccurate, authorization fails, or a transaction is reasonably suspected of being fraudulent. If payment has already been collected for a canceled order, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
3. Pricing and Currency
Product prices are displayed on our website before checkout. Applicable discounts, shipping charges, taxes, and other fees, where relevant, will be shown during checkout before you complete your purchase.
The currency applicable to your order will be indicated on the website or at checkout.
If your payment account uses a different currency, your bank, card issuer, or payment provider may apply currency conversion fees or other charges. These charges are determined by the relevant provider and are not controlled by JoyLoopy.
We reserve the right to correct pricing errors and update product prices before an order is placed. Changes to prices will not affect an order already accepted, except as permitted by applicable law.
4. Payment Security
We take the security of customer payment information seriously.
Payments are processed through the payment providers and secure checkout systems available on our website. Payment information is handled in accordance with the applicable security procedures and privacy policies of those providers.
We do not intend to store complete payment card details on our own systems. Customers should keep their payment account information confidential and use secure connections when placing orders.
5. Failed or Declined Payments
If your payment is declined or cannot be completed, please check that:
Your payment information has been entered correctly.
Your payment method is valid and has sufficient available funds or credit.
Your payment method is supported for your transaction and location.
Any required authentication or verification has been completed.
If the issue persists, please contact your bank or payment provider, or try another payment method available at checkout.
An order will not be considered successfully paid until payment has been confirmed.
6. Order Confirmation
After your payment has been successfully processed and your order has been accepted, an order confirmation will generally be sent to the email address provided during checkout.
Please review your order details carefully. If you notice an error or have questions about your payment, contact our support team as soon as possible.
An order confirmation does not affect any rights you may have under applicable consumer protection laws.
7. Refunds and Payment Reversals
If your order qualifies for a refund, the refund will generally be issued to the original payment method used for the purchase, unless otherwise required by applicable law or agreed by our support team.
Refund eligibility, return requirements, and processing procedures are explained in our Refund Policy.
Once a refund has been initiated, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
If you believe a payment has been processed incorrectly, please contact our support team with your order number and a description of the issue.
8. Contact Information
If you have any questions regarding payments, transactions, or this Payment Policy, please contact us using the details below.
Company Name: EAGLE CREATIVE INTERNATIONAL TECHNOLOGY (HONG KONG) LIMITED
Brand Name: JoyLoopy
Email: service@joyloopy.com
Address: Room 803B, 8/F, West Coast International Building, 290-296 Un Chau Street, Cheung Sha Wan, Kowloon, Hong Kong
9. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our payment procedures, service providers, business operations, or applicable legal requirements.
Any revised version will be published on this page with the updated effective date, where applicable.
We encourage customers to review this page periodically for the latest information.